Return, Refund & Exchange Policy – The Sleepy Monk

At The Sleepy Monk, your satisfaction is our priority. Whether you ordered our oversized t-shirts, premium hoodies, trendy streetwear, or minimal fashion apparel, we aim to give you the best shopping experience in India. If something isn’t quite right—whether it’s size, design, or a rare defect—we’re here to make the return, refund, or exchange process quick and simple.

1. Eligibility

You can request a return, refund, or exchange if:

• You received the wrong streetwear product or size.
• Your oversized tee, hoodie, or sweatshirt arrived damaged or defective.
• You need to exchange for a different size (same design, subject to availability).

2. Conditions for Returns & Exchanges

To be eligible:

• Items must be unused, unwashed, and in their original packaging with tags intact.
• Request must be made within 2 days of delivery.
• Proof of purchase (Order ID) is required.

3. Non-Returnable Items

• Items bought during sale, clearance, or discount offers.
• Custom-printed or personalized designs.
• Worn, washed, or damaged products not caused by delivery issues.

4. How to Request a Return or Exchange

1. Chat on WhatsApp (8208066100) with your Order ID, product photos, and reason for return/exchange.
2. Our support team will respond within 24–48 hours.
3. If approved, we’ll provide return shipping instructions.

5. Refund Policy

• Once your return is received and inspected, we will process your refund within 3–5 business days.
• Refunds will be sent to the original payment method.
• COD orders will be refunded via bank transfer or store credit.

6. Exchange Policy

• Exchanges will be processed within 3–5 business days after receiving the returned product.
• Exchanges are subject to stock availability for oversized streetwear products.

7. Shipping Costs for Returns

• If we sent the wrong item or your product is damaged, we cover return shipping.
• For size exchanges or change-of-mind returns, customers bear the shipping cost.

Note: The Sleepy Monk reserves the right to reject returns, refunds, or exchanges if the products fail to meet these conditions.